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Integration Errors

This guide helps troubleshoot common integration errors in ReversePilot.

Credentials Not Found

Error: "No Meridian Link credentials found"

Solutions: 1. Verify MeridianLink credentials in Company Settings 2. Check that Client ID, Client Secret, and MCL-Interface are configured 3. Verify user-level credentials if using individual accounts 4. Contact administrator to configure credentials

Connection Errors

Error: Unable to connect to MeridianLink

Solutions: 1. Check network connectivity 2. Verify MeridianLink service status 3. Check firewall settings 4. Retry the request 5. Contact MeridianLink support if issues persist

Invalid Response

Error: Unexpected response from MeridianLink

Solutions: 1. Verify borrower information is complete and accurate 2. Check XML payload format 3. Review MeridianLink API documentation 4. Check for API changes or updates

Flood Certificates (FloodCert.org)

API Key Not Found

Error: "Flood certificate API key not found"

Solutions: 1. Verify API key in Company Settings or user profile 2. Check API key is active and valid 3. Verify API key has proper permissions 4. Contact administrator to configure API key

Address Validation Errors

Error: Unable to validate address

Solutions: 1. Verify property address is complete 2. Check address format is correct 3. Ensure address is in valid format 4. Retry with corrected address

Service Unavailable

Error: FloodCert service unavailable

Solutions: 1. Check FloodCert.org service status 2. Verify network connectivity 3. Retry after a few minutes 4. Contact FloodCert support if issues persist

FHA Connection

Credentials Not Found

Error: "FHAC credentials not found"

Solutions: 1. Verify FHA Connection credentials in Company Settings 2. Check username and password are correct 3. Ensure credentials are active 4. Contact administrator to configure credentials

Connection Errors

Error: Unable to connect to FHA Connection

Solutions: 1. Check network connectivity 2. Verify FHA Connection service status 3. Check firewall settings 4. Retry the request 5. Contact FHA Connection support if issues persist

Invalid Responses

Error: Unexpected response from FHA Connection

Solutions: 1. Verify loan data is complete 2. Check required fields are entered 3. Review FHA Connection requirements 4. Check for service updates

MERS Integration

MIN Generation Errors

Error: Unable to generate MIN

Solutions: 1. Verify MERS Organization ID is configured 2. Check loan information is complete 3. Verify property address is valid 4. Retry MIN generation

Registration Errors

Error: Unable to register with MERS

Solutions: 1. Verify MERS credentials 2. Check loan information 3. Review MERS requirements 4. Contact MERS support if needed

Title Integration

Service Errors

Error: Title service unavailable

Solutions: 1. Check title service status 2. Verify credentials 3. Retry the request 4. Contact title service provider

General Troubleshooting

Check Logs

Review application logs for detailed error information:

  • Application logs
  • API logs
  • Error logs

Verify Configuration

  1. Check integration credentials
  2. Verify service endpoints
  3. Review configuration settings
  4. Test with sample data

Network Issues

  1. Check network connectivity
  2. Verify firewall settings
  3. Check proxy configuration
  4. Test from different network

Service Status

  1. Check third-party service status
  2. Review service documentation
  3. Contact service provider support
  4. Check for service updates

Getting Help

Internal Support

  • Contact your administrator
  • Review system logs
  • Check documentation
  • Submit support ticket

External Support

  • Contact integration provider support
  • Review provider documentation
  • Check provider status pages
  • Report issues to providers

Best Practices

  1. Monitor Logs: Regularly review integration logs
  2. Verify Credentials: Keep credentials up to date
  3. Test Regularly: Test integrations regularly
  4. Document Issues: Document recurring issues
  5. Stay Updated: Keep up with integration changes

Next Steps

For integration support, contact your administrator or the integration provider.